Shipping & Delivery FAQ
Shipping & Delivery FAQ
Quick Answers
Q: How long does shipping take?
We currently offer standard shipping to U.S. addresses at checkout. Processing and delivery times vary by item, destination, and carrier. Please review the available shipping option and cost before placing your order.
If you’re ordering for a specific date, give yourself a little buffer—carriers can run fast, but they can also run unpredictable.
Q: When will my order ship?
Orders placed on business days are usually processed quickly. Orders placed on weekends/holidays begin processing the next business day. You’ll receive a shipping confirmation email as soon as your package leaves us.
Q: How do I track my package?
As soon as your order ships, we email you a tracking link. Tracking updates are controlled by the carrier, so it’s normal to see:
– “Label created” for a short period before the first scan
– A brief pause in updates while the package moves between facilities
– Faster updates once it’s in your local region
If your tracking hasn’t updated for 3 business days, reach out—we’ll help you get clarity.
Q: Do you ship internationally?
Our online checkout currently accepts U.S. shipping addresses. If you are outside the U.S., contact us before ordering so we can tell you whether we can help with your destination.
Q: Will my package be discreet?
Yes. We take discretion seriously. Packages ship in plain, unbranded outer packaging. Your privacy is part of the experience we protect.
Q: Can I change my shipping address after I order?
If your order hasn’t shipped yet, we’ll do our best to help. Contact us as soon as possible with your order number and the correct address.
Once a package is already in transit, address changes may be limited by the carrier.
Q: What if my tracking says “Delivered” but I don’t see it?
This is more common than people think—and usually resolvable. First:
– Check around your entryway, mailbox, parcel lockers, side doors
– Ask household members or building staff
– Wait a few hours (some carriers mark delivered slightly early)
If it still hasn’t turned up by the next day, contact us. We’ll help you take the right next step with the carrier.
Step-by-Step Guide
- Check your shipping confirmation email
That message includes your tracking link and carrier details.
- Follow the tracking link for the most recent scan
Look for notes like “Out for delivery,” “Available for pickup,” or “Forwarded.”
- Give it one full business day if updates are unclear
Many “delivered” or “in transit” issues resolve within 24 hours.
- Contact us with your order number + a quick summary
Tell us what the tracking shows and anything unusual (wrong city, no scans, delivered-but-missing). We’ll step in and guide you from there.
Important Details
– Business days are Monday–Friday (excluding major holidays).
– Delivery estimates begin after an order ships (processing time comes first).
– Review the available shipping option and cost at checkout before paying.
– If you are ordering for a specific date, contact us first about availability and timing.
Need More Help?
If you want a clear answer fast, we’ve got you. Contact us with your order number and your shipping address (city/state or country), and we’ll help you track it down and move forward with confidence.